#virginmedia sort it out! How much do we rely on the web?

How much do you rely on the web? How much do you rely on connectivity? How much of our lives are under the control of one company, our ISP?

Questions I have been asking since 6 am Thursday. This is when I found I had NO Internet.

As I enter the third day of no connection and no business land line (same supplier) I begin to get nervous. 3pm Monday I have 25 people signed up for a free tutorial on Tin Can. Will I have connection by then? How many have tried to contact me by phone that I have missed. What is the cost of this failure? Can I get compensation?

My mobile provider has a lousy signal in my house, so I have a surestream box to aid my connection by providing a private cell. It plugs into my router!!

So why no connection. Some person digging a road hit the fibre and knocked out the whole of the east of London. Area 22. Might as well be Area 51 as it is a big secret why they can’t fix it!

Every 6 hours as the time runs out on their update page they maintain, it moves the repair time back another few hours. 2pm Thursday became 6pm, became 10pm, became Friday 10am, 2pm, 10pm, became today, Saturday 10am. Yeh right!

I called in frustration again (3rd time) at 6pm last night. The young lady in Bangalore informed me that my line was working fine and there had been no issues other than planned maintenance. I told her I was looking at the update page that had taken 30 mins to load on my phone with one bar of signal, it clearly shows a fault and time of fix. She told me I was wrong and must check my equipment. Funny she agreed there were notes I had called earlier about a fault. The supervisor was to call me back within 10 minutes. I am still waiting 13 hours later.

Would you like to be fly on the wall for the conversation this morning?

My overall point is we rely far too much on connectivity. And it’s not till we don’t have any we realise.

It was not like this just a few years ago, where is this going? What do you have in place as a fallback? We have hundreds of servers to provide failsafes, we complain when Facebook falls over for 10 minutes but this is all hinging on a piece of fibre, the size of a hair to keep us connected. When it fails, so do we.

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